Abstract: Purpose – This study examines the influence of work-life balance on employee performance, with job satisfaction serving as a mediating variable, within theNepal telecom sector of Karnali Province, Nepal.rnDesign/methodology/approach – A causal-comparative research design was adopted. Data were gathered from 387 employees using a convenience sampling method across multiple telecom sector organizations in Karnali Province. Validated structured questionnaires were used to assess work-life balance, job satisfaction, and employee performance. SmartPLS was employed to analyze both direct effects and the mediating role of job satisfaction.rnFindings – The results reveal that work-life balance significantly and positively influences employee performance. Job satisfaction also demonstrated a significant positive effect on employee performance. Moreover, job satisfaction partially mediated the link between work-life balance and employee performance, indicating that work-life balance practices enhance performance not only directly but also indirectly by fostering greater job satisfaction.rnResearch limitations/implications – The use of convenience sampling and the focus on a single geographical region and sector may restrict the generalizability of the findings. Future studies could apply probability-based sampling and examine other sectors or provinces for broader insights.rnOriginality/value – This study contributes to the literature by integrating work-life balance, job satisfaction, and employee performance into a unified framework in the context of Nepal's telecom sector. It underscores the essential role of supportive work-life policies in enhancing satisfaction and cultivating a high-performing workforce within telecom organizations in Karnali Province.
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