Customer Satisfaction towards Igacos Water District's Service Quality in Barangay Peñaplata Island Garden City Of Samal.

Abstract

IGaCoS Water District was established to provide water for the residents of Samal Island, but there have been concerns about the level of satisfaction of the customers. The study examined the significant influence of service quality on customer satisfaction towards IGaCoS rnReceived: 10-08-2025rnRevised: 12-08-2025rnAccepted: 14-08-2025rnPublished: 19-08-2025rnrn rnCopyright:© 2025 by the authors. Submitted for possible open access publication under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).rnWater District in the Island Garden City of Samal, Davao del Norte. A total of 200 individuals who avail of the services offered by IGaCoS Water District and a resident of Barangay Peñaplata were selected as respondents in the study. This quantitative survey utilized a descriptive-correlational research design to determine the relationship and influence of service quality on customer satisfaction. The statistical tools used in this study were the Mean, Spearman Correlation Coefficient, and Simple Linear Regression Analysis. Based on the results, it was found that the level of service quality was very high, and the level of satisfaction of the customers was also high. It was revealed that service quality has a positive and strong relationship with customer satisfaction. In addition, all dimensions of service quality have a significant influence on customer satisfaction. The results indicate that service quality is a key factor influencing the satisfaction of customers. This establishes a clear relationship between the two variables, suggesting that any increase or decrease in service quality will likely lead to a corresponding change in customer satisfaction. It can be concluded that improvements in service quality are essential for enhancing customer satisfaction levels.